Shipping policy

Shipping Policy

Last updated: Aug 30, 2025

Order processing

  • Orders are processed Mon–Fri, excluding holidays. Typical processing time: 1–2 business days.

  • You’ll receive an email with tracking when your order ships.

Shipping options & transit times (US only)

  • Standard (3–7 business days) – carriers may include USPS, UPS, or FedEx.

  • Expedited options may be offered at checkout. Transit estimates exclude processing time.

Rates

  • Calculated at checkout by weight/zone or flat rate as displayed.

  • Free shipping threshold (if applicable) will be shown at checkout.

PO Boxes, APO/FPO

  • PO Boxes: USPS only (some items may be ineligible).

  • APO/FPO/DPO: eligible items ship via USPS; delivery may take longer.

Split shipments

We may ship items separately at no extra cost to speed delivery.

Address changes

We can edit addresses before shipment only. Once shipped, please contact the carrier.

Delivery issues

  • Marked “Delivered” but not received: check with household/neighbors and wait 24 hours. Then contact us; we’ll assist with a carrier trace. Refunds depend on carrier claim results.

  • Damaged items: contact us within 7 days with photos.

International shipping

At this time we ship to the United States only.

Questions? help@shophonia.com