Refund policy

Return & Refund Policy

Last updated: Aug 30, 2025

We want you to love your purchase. If something isn’t right, we’re here to help.

Return window

  • Returns accepted within 30 days of delivery.

  • Item must be unused, in original packaging (with all accessories, manuals, and tags).

Non-returnable / final sale

  • Perishables, health & personal care items, intimate apparel, gift cards, downloadable software, customizable items, and anything marked “Final Sale” or “Non-returnable.”

  • Opened consumables or items returned in used/unsellable condition.

Exchanges

  • Exchange for the same item (defects/DOA) or different size/color where applicable. If not available, we’ll process a refund.

Refunds

  • After inspection, refunds go to the original payment method within 3–7 business days.

  • Original shipping is non-refundable unless we made a mistake.

  • If the return shows wear or missing parts, we may issue a partial refund.

Return shipping

  • Defective/incorrect items: we cover the return label.

  • All other returns: customer pays return shipping. We can provide a prepaid label and deduct the cost from your refund on request.

How to start a return

  1. Email help@shophonia.com with your order #, item(s), and reason.

  2. We’ll reply with instructions and (if approved) an RMA + label.

  3. Ship back within 14 days of RMA approval.

Order issues on arrival

  • Damaged/incorrect/missing: contact us within 7 days of delivery with clear photos of the box, label, and item.

  • Packages showing delivered but not received (“porch piracy”): check with household, neighbors, and carrier GPS proof. We’ll assist with a claim, but refunds depend on carrier outcome.

Cancellations

  • Request a cancellation ASAP at help@shophonia.com. If the order has shipped, please use the return process.

Warranties

Unless stated, products are sold with shophonia’s return policy only; manufacturer warranties apply only where you’re an authorized recipient under the brand’s terms.